Refund & Guarantee Policy
Last updated: August 10, 2026 · Effective: August 10, 2026
Follow the Reset and if your waist-to-height ratio doesn't move in your first 28 days, we'll refund refund your entire purchase. You measure it yourself at home — no labs required.
1.What the guarantee covers
Our guarantee is based on movement in your self-measured waist-to-height ratio — not on reaching any specific number, and not on any blood test, lab value, or health marker. The guarantee window is 28 days after you start your Reset. We'll log your starting measurement during your kickoff call. If you complete the requirements below and your waist-to-height ratio has not moved downward at all over the guarantee window, you're entitled to a full refund.
This guarantee is about a measurement you take at home. It is not a promise about A1C, blood sugar, weight, or any medical outcome — those stay between you and your doctor.
2.What you need to do to qualify
- Complete your 1-on-1 kickoff call
- Your coach will record your starting waist-to-height measurement on your call and pick a start date for your reset — this start date starts your 28-day guarantee window;
- Check off at least 80% of your meals during your Reset. We ask you to check off each meal after you eat it for accountability and to see if you're engaged in the program.
- Record your waist-to-height measurement every week via the app (you will be prompted);
- Record your ending measurement at the end of the window using the same method (midway between your lowest rib and hip bone, relaxed);
- Request your refund within 14 days of the end of the window (see Section 3).
3.How to request a refund
Email us via our contact page with the subject "Guarantee" from the email address on your account. Include your name and a note that you're requesting your guarantee refund. We'll review the measurements logged in your app and, if the guarantee conditions are met, issue a full refund to your original payment method within 5 business days. A guarantee refund ends your access as of the refund date.
4.Renewals
The guarantee applies to your first 28-Day Reset. Anything past your first 28 days (including if you choose to renew) is not covered by our guarantee.
5.Other refunds & chargebacks
Outside the guarantee, fees are generally non-refundable except where required by law. If you have a billing problem or think you were charged in error, please contact us first at Contact us — we'll almost always sort it out faster than a bank dispute.
6.Contact
Questions about this policy or a refund request? Reach us at:
GFit Nutrition, LLCPO Box 527
Abington, PA 19001
Email: Contact us